PAYMENT POLICY

• Payment can be made using the credit card, deposit in the bank account, or demand draft before the due date.
• 2% fee is applied for payment made by any credit card.
• All Promotional rates are inclusive of 10% tax and 5% service charges.

CHECK-IN/OUT POLICY

• Check- in: 1:00 PM is the normal Check-In time. Earlier or Later Check-In is possible on a case-to-case basis upon prior conversation with the Hotel. Check-in processes require a copy of the Guest ID.
• Check- out: 11:00 Am is the normal Check-Out time. Earlier or Later Check-Out is possible on a case-to-case basis upon prior conversation with the Hotel. The hotel reserves the right to charge fees for Late Check-Out.
• Dolphin Beach Resort reserves the right to refuse check-in in the absence of a valid ID. All guests must be at least 18 years old to eligible to Check-In to Dolphin Beach Resort without a guardian.

CANCELLATION POLICY

• If cancellation/amendment is made 72 hours before the guest’s arrival date, no fee will be charged.
• If cancellation/amendment is made within 72 hours of the guest’s arrival date, only one night’s room rate including taxes will be charged.
• In case of no-show, 100% room rate including taxes will be charged.
• Early Bird / Last Min / Any Package Rates & Booking Dates are Unchangeable and Non–refundable if cancelled

The refund process will take approximately 7 to 10 working days. A transaction fee of 3% for Visa Card, Master Card, and 5% for American Express will be applied. Please notify us at dolphinbeachresort2019@gmail.com, when you (guest) receive the refund amount.

SOCIAL POLICY

• All guests are requested to provide a valid photo ID at the time of Check-In.
• Valid ID Accepted: Driving Licence, Aadhar Card, Voter ID, Passport.

ADDITIONAL GUEST POLICY

All categories of rooms allow only two (2) adult guests per room with one (1) minor up to age 12 years. The hotel provides an extra bed with an additional charge. However, Family Rooms can accommodate up to 4 adult guests and two minors up to 12 years.

CHILD POLICY

Food and Lodging for one Child below 5 years is complimentary.

PET POLICY

Dolphin Beach Resort doesn’t allow any pet in the guest room.

▶ USE WATER PARK & SWIMMING POOL AT OWN RISK.
NO LIFEGUARD ON DUTY. RESORT IS NOT RESPONSIBLE FOR ACCIDENTS OR INJURIES.

▶ ENTRY TO WATER PARK & SWIMMING POOL WITHOUT EXCLUSIVE SWIMMING COSTUMES IS STRICTLY PROHIBITED.
YOU CAN HIRE COSTUME FROM THE RESORT.

▶ GUEST WITH GLASS BANGLES NOT PERMITTED TO ENTER THE WATER PARK & SWIMMING POOL.

▶ DIVING IN WATER PARK & SWIMMING POOL STRICTLY PROHIBITED.

▶ KINDLY TAKE CARE OF YOUR VALUABLES. MANAGEMENT WILL NOT TAKE RESPONSIBILITY FOR LOSS OF ANY VALUABLES.

▶ SHOWER BEFORE AND AFTER THE WATER PARK & SWIMMING POOL.

▶ CHILDREN UNDER 12 YEARS MUST BE STRICTLY ACCOMPANIED BY AN ADULT.

▶ GLASS DRINKS, BOTTLES OR OUTSIDE FOOD NOT ALLOWED.

▶ PETS, ATTENDANTS, DRIVER, SERVANTS ARE NOT ALLOWED IN WATER PARK & SWIMMING POOL AREA.

▶ BE CONSIDERATE – NO YELLING OR OTHER LOUD NOISE.
RUNNING, PUSHING OR OTHER DANGEROUS HORSEPLAY NOT ALLOWED.

▶ ENTRY TO THE WATER PARK & SWIMMING POOL AREA WITH PAN MASALA OR ANY OTHER CHEWING MATERIALS IS STRICTLY PROHIBITED.
ANYONE FOUND WITH THE SAME SHALL BE FINED RS. 500.

▶ IF YOU HAVE ANY DISEASE OR OPEN WOUNDS THAT CAN BE TRANSMITTED BY WATER, KINDLY DO NOT USE THE WATER PARK & SWIMMING POOL.

▶ NO SLIPPERS, SHOES, SANDALS OR ANY FOOTWEARS ALLOWED IN WATER PARK & SWIMMING POOL AREA.

▶ THE MANAGEMENT HAS THE AUTHORITY TO IMPLEMENT AND ENFORCE RULES THAT ARE MORE STRINGENT OR THAT SUPPLEMENT THOSE LISTED HERE.

▶ MANAGEMENT RESERVE THE RIGHT TO DENY USE OF WATER PARK & SWIMMING POOL TO ANYONE AT ANY TIME.

▶ SWIMMING POOL TIME: 12:00 PM TO 9:00 PM.

▶ WATER PARK TIME: 1:00 PM TO 3:30 PM.